There are a number of terminal emulators available in the marketplace at a range of prices. Listed below are web sites for some free and some commercially available ones. The choice of emulator is dependent on the terminal type you are trying to emulate and the package that it is interfacing to. The best thing to do is to download a number of emulators and test them against your requirements.

Freeware

• HyperTerminal (this is a native Windows utility)
• TELNET (this is a native Windows utility)
• Cygnus Unix Utils
• Kermit 95
• TeraTerm

Commercially available

• CRT
• HyperACCESS
• KoalaTerm
• NetTerm
• PowerTerm
• TigerTerm
• TN3270 Plus
• ViaDuct2000
• VT320

For a free utility to analyse the logs, use Analog, available at: http://www.statslab.cam.ac.uk/~sret1/analog/

For commercial software there is a wide choice:

• WebAlizer (http://www.mrunix.net/webalizer/)
• HTTP-Analyze (http://www.netstore.de/Supply/http-analyze/)
• Statistics Server (http://www.mediahouse.com/)
• WebTrends (http://www.webtrends.com/)
• NetTracker (http://www.sane.com/products/NetTracker/)

Download the trial versions to test them out.

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We will analyse your current network and propose a solution that provides the anti-virus protection you need. We will also help you formulate an anti-virus policy and help you to educate your users on safe computing practices.

W32.Sircam is a worm virus that has an attachment that contains the virus and a message with a random subject line. Do not open these attachments.
The body of the message is random, but the English version always has the following:

First line: Hi! How are you?
Last line: See you later. Thanks.

To determine whether the virus has infected your system, perform the following steps:

• Start the registry editor by clicking on Start->Run, typing 'regedit' and clicking OK.
• Locate HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
  CurrentVersion\RunServices.
• Look for Driver32=%System%\scam32.exe. If you find this entry, the virus has infected your computer.

For more information, visit your anti-virus vendors Web site, most of them have a free download that can search your machine for W32.Sircam.Worm and remove the virus.

Attachments are one of the ways viruses can get into your network, but not the only way. People bringing in files from home can infect PCs and you may even become infected just by browsing web sites. Virus writers are coming up with new ways to spread their viruses almost daily so the best thing to do is to have a well thought out anti-virus policy and procedures in place that ensure that you make it as difficult as possible for them to infiltrate your network.

If you need help with any aspect of Anti-virus protection please contact us.

Consult your anti-virus vendor who should be able to point you in the right direction. Most anti-virus vendors have a section dedicated to disinfecting this type of worm. Sophos has one at http://www.sophos.com/support/faqs/worms.html .

Once you have disinfected the system you need to work out how and why you were infected and put in mechanisms to stop it happening again. If you need help with any aspect of Anti-virus protection please contact us.

From within Windows 2000 do the following:

• Insert the installation CD.
• From a command prompt move to the I386 directory and type:
  winnt32 /cmdcons

A dialog will be displayed asking for confirmation.

• Click Yes.

A file will be copied to the computer and an extra item added to the boot menu.
A completion message will be displayed.

• Click OK.

Rebooting the computer will enable the option "Microsoft Windows 2000 Command Console" to be selected and will start Windows 2000 in command mode.

This depends on your operating system.

To enter Safe Mode in Windows 95:

• Restart the computer. As the computer starts you will see a message that reads 'Starting Windows 95' . When you see this message press the F8 key. Then from the menu select option 3 for Safe Mode.

To enter Safe Mode in Windows 98:

• Restart the computer. As the computer starts up during the black and white displays, hold down 'CTRL'. From the start up menu that appears select option 3 for Safe Mode.

Click Start-> Settings -> Control Panel and double click on System. Choose the Device Manager tab.

Conflicts are indicated by coloured symbols next to the device.

Double click on Computer at the top of the list for a list showing the resources used by each device.

Windows NT and Windows 2000 allow shares to be created that are more than 12 characters. Windows NT and Windows 2000 based machines can see and use these quite happily. Windows 9x clients however can only connect to shares of 12 characters or less.

There is no fix for this. If you require Windows 9x clients to connect to a share make sure it is 12 characters or less.

You need to install a network service to enable remote registry editing. This service can be found in the following locations:

• Windows 95: Windows 95 distribution CD, in the directory \tools\reskit\netadmin\remotreg
• Windows 98: Windows 98 distribution CD, in the directory
  \admin\nettools\remotreg

Once you have located this directory,

• Click Start-> Settings -> Control Panel and double click on network.
• Click the Add button in the Configuration tab.
• Select Service from the list, and click the Add button.
• Click the Have Disk button, and type in the directory information as above.
• Select Microsoft Remote Registry.
• Install the Remote Registry service, and reboot the computer when prompted.

To reset a password just delete the relevant .pwl file from c:\windows, e.g. andylawr.pwl for the name 'Andy Lawrence'. Then logoff and log back on again. At this point you will be prompted for a new password.

Caution: This will delete other windows 9x passwords such as information stored in dialup networking for logging onto your Internet service provider. Before attempting the above, ensure you know all your passwords and usernames for connecting to the Internet.

In Windows 9x:

• Right click on Network Neighbourhood and click on Properties.
• Click on Client for Microsoft Networking and click on Properties.
• Tick logon to domain and put the name of the domain in the space provided.
• Click on OK.
• Click on the Identification tab and check that the workgroup name mentioned is the same as your domain name.
• Click on OK and provide the Windows system CD if asked.
• Reboot the computer.

When the computer restarts it should have 3 boxes on the logon screen: Username, Password and Domain.

In Windows NT:

• Right click on Network Neighbourhood and click on Properties.
• The lower part of the screen should tell you what domain/workgroup you are in. If it is wrong click on Change and Select Domain and type in the name of the domain.
• Tick the box labelled 'use the following credentials' and provide a username and password of a user who has the appropriate rights to add a computer to the domain (the administrator is usually used).
• Click OK on the message box welcoming you to the domain.
• Restart the computer.

In Windows 2000:

• Right click on My Computer and click on Properties.
• Click on the Network Identification tab.
• Click on the Properties button.
• In the "Member of" box click on Domain and type in the domain name.
• When prompted provide the username and password for a user who has the appropriate rights to add a computer to the domain (the administrator is usually used).
• Click OK on the message box welcoming you to the domain.
• Click on OK on the Network Identification page.
• Restart the computer.

This is usually caused by the machines not having "File and Print Sharing" installed. To install this service:

• Right click on Network Neighbourhood and click on Properties.
• Click the button File and Print Sharing and then tick the appropriate options.

This is because your domain password and local windows password for your username are different.

To fix this either:

• Delete your .pwl file in c:\windows and then logoff and log back on again. You will be asked for 2 passwords and you should use your domain password for both. The next time you logon you will only have to put this password in once.

Caution: This will delete other windows 9x passwords such as information stored in dialup networking for logging onto your Internet service provider. Before attempting the above, ensure you know all your passwords and usernames for connecting to the Internet.

Or,

• Start the registry editor by clicking on Start->Run and typing 'regedit'.
• Select the key:
  HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
  \CurrentVersion\Policies\Network
• From the Edit menu menu select New DWORD Value.
• Enter a name of 'DisablePwdCaching' and press Enter.
• Double click on the new value and set to 1.
• Click OK.
• Close the registry editor and reboot the machine.

Now the only password required is the domain password.

As long as you have permission to access the mailbox you can add it as an additional mailbox.

• From the control panel double click on Mail and Fax.
• Click on Show Profiles. Locate your profile and click on Properties.
• Click on Exchange Server and click on Properties.
• Click on the Advanced tab and then click on Add and type in the name of the mailbox.
• Click on OK a few times and then run Outlook. The additional mailbox should be listed. If you receive errors when you try to expand it you need to check your permissions to the mailbox.

This varies depending on which version of Exchange you are using.

For Exchange 5.x do the following:

• Run the Exchange Administration program.
• Under the recipients container locate the mailbox you want to redirect and double click it.
• Click on the Delivery Options tab and in the 'alternative recipient' box click on Modify.
• Select the alternative user and click on OK.
• If you want the original recipient to receive the email as well as the new alternative, tick the box labelled "deliver messages to both recipient and alternative recipient".
• Click on OK.

For Exchange 2000 do the following:

• From the control panel, launch Active directory users and computers.
• Double click on the user you want to redirect.
• Select the Exchange General tab.
• Click on Delivery Options.
• In the box labelled 'Forwarding Address' click on Forward To and click on Modify.
• Select the alternative recipient and click on OK.
• If you want the original recipient to receive the email as well as the new alternative, tick the box labelled "deliver messages to both forwarding address and mailbox".
• Click on OK.

Click on Start-> Programs - Administrative Tools-> Active Directory Users and Computers.

• Right-click the Users container, and select New-> Group.
• Enter the name for the distribution list.
• Click on Universal for the scope.
• Click on Distribution for the group type.

Once created refresh the screen and double click on the newly created list. Click on Members to add people to the list.

• Click on the Site Configuration container.
• Click on the Servers item and select the appropriate server.
• Click on File and Properties.
• Click Help and select the About item.

• Shutdown Outlook Express.
• Search for and delete a file called outbox.dbx

Caution: If more than one user uses this machine ensure you delete the correct file!

When you restart Outlook Express your outbox will be recreated.

• From within Internet Explorer browse to the page you want to use as a home page.
• Select Internet Options from the View menu.
• Select the General tab.
• Click on Use Current.

The method for doing this depends on the version of Internet Explorer you are running.

For Internet Explorer 4:

• Select Internet Options from the View menu.
• In the History section click Clear History.
• Click Yes to the confirmation.
• Click OK to close the Internet Options dialog box.

For Internet Explorer 5:

• Select Internet Options from the Tools menu.
• In the History section click Clear History.
• Click Yes to the confirmation.
• Click OK to close the Internet Options dialog box.

• Click on Start-> Run.
• Type in 'regedit' and click on OK.
• Locate HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\
  Windows\CurrentVersion\Policies
• Select Ratings and delete (press the DEL key).
• Click OK to the confirmation.
• Delete the RATINGS.POL file (it is hidden) from C:\WINDOWS\SYSTEM directory.
• Restart Internet Explorer and you should be able to set the password with Internet Options - Content.