Network Management & Support Services
Active Network Solutions offer a comprehensive support package tailored to your exact requirements.
We see the installation of hardware and software as only the first stage of a fully caring process. Our installations are backed up by a support structure that ensures your system continues to work efficiently and securely and can adapt to a fluid internal and external environment.
Working alongside you and in line with your requirements, we specify a support package that includes not only general maintenance tasks, but also performance monitoring, external penetration testing and regular meetings to discuss the current system and any new objectives or functionality required for your network.
A sample of the range of services available to our customers is summarised below.
How good is your disaster recovery plan? What would happen to your system in the event of a virus outbreak?
Many companies are working under a false sense of security, assuming that they can 'get by' without having a comprehensive plan for their IT infrastructure. However, in many cases, companies underestimate how they would cope in an emergency.
Do you have processes in place to cope with an emergency situation?
If you would like to talk to Active Network Solutions about the services and support we offer, please use our helpline feedback form or contact us directly.
ACTIVE Support: Servers and server-based services
- Supply and installation of server and server software (Windows 2000, Windows 2000 Small Business Server, Terminal Servers)
- File and printer sharing
- E-mail services (Exchange 2000, Vpop3)
- Modem and fax sharing services
- Secure shared Internet access
- Anti-Virus software with automatic updates for clients and servers:
We will oversee the maintenance of your anti-virus software to ensure that it is correctly configured, active on every PC on your network, and kept up-to-date with the latest virus identities. We can also offer an immediate resource in the event of a virus outbreak - Disaster recovery planning, implementation and testing:
This ranges from simple off site backup routines to the development of a full disaster recovery plan - Hardware maintenance and repair contracts
ACTIVE Support: PCs
This service includes both hardware and software components.
- Supply, configure and installation
- Software maintenance
- Regular computer health checks
- Automatic rebuilding of PCs
- Remote access to all networked PCs
- Hardware maintenance
- Onsite and offsite repairs
- Onsite preconfigured standby PCs
ACTIVE Support: Thin client devices
Thin clients are the next generation of computing. They offer the familiar user-interface of a PC, yet they are less expensive. The thin client is a simple terminal connected to a server where applications and data are stored and processed. They are more reliable than traditional computing environments, use less power and require less maintenance.
Our thin client services include:
- Supply, configure and installation of a thin client network
- Hardware maintenance
Includes on site preconfigured standby thin client
ACTIVE Support: Helpdesk
We have a helpline for support calls and queries can also be logged via
our web site. Remote access software will be installed onto your server, thus
giving us access to troubleshoot problems and monitor performance. We can
also install similar software onto your PCs to achieve a similar level of
troubleshooting and monitoring.