Active IT support is made up of a number of elements, tailored to your company’s requirements
Fixed monthly prices – we provide all the IT support that your business needs for one low, fixed monthly price without any hidden extras.
Help desk – our engineers are just a phone call away and the majority of calls are completed whilst you are still on the line.
Remote support – the majority of our support is provided remotely. This enables us to fix problems quickly and helps to keep costs down.
Active Monitoring – we have developed a number of tools to help monitor the key elements of your IT systems. This enables us to highlight potential problems before they become an issue and in most cases fix them before you even notice.
Site visits – in cases where remote support is not possible or if there is a particular task that needs to be carried out onsite, we will send out an engineer for as long as necessary to perform the task.
Regular IT reviews – business IT needs continually evolve so regular IT reviews are carried out to ensure your systems are up-to-date and are evolving with the business.
24 x 7 support – we have engineers on call 24 x 7 should you have a requirement for round the clock support.
Onsite IT staff – for customers with larger more complex networks we are able to provide onsite support staff.